Monday, February 11, 2013

Dell Cuts Production, How Does This Affect You?

At the end of January 2013 computer maker Dell told the world that they would be cutting their hardware production, as the demand for laptops has surpassed desktops, making them a money-loser. What does this mean for Dell computer owners?

Well, first of all, there will be no change to any of the warranties already in-place. The company will have to replace and fix any problems with Dell Computers. But this will most certainly affect those that have desktop Dell computers, and those Dell laptop owners without a warranty.

Depending on the store you purchased your computer from, you may have some extra options and extended warranties that you could utilize, but you must remember that the big electronics stores know how this will affect computer owners as well, so be ready for a huge charge to warranty Dell computers. For many owners, this charge may be high enough to make the computer upside-down in its worth; these customers would be much better off, financially-speaking, simply purchasing a new computer.

If you have a Dell computer, do not want to extend your warranty, and do not have the means currently to replace your computer, the best thing for you to do is to have the computer maintained regularly by professionals, make them aware of the situation, and have them help to push the computer's life span to its limits. are the Dell laptop experts, have been for many years, and plan to continue to service Dell computers into the future. Though this will be a big change in the computer industry, Parts People hope that they can make the transition into the future a smooth one.

Wednesday, February 6, 2013

Customer Care #1 For Customer Complaints

In a recent survey, customers of various businesses were asked what their #1 gripe was about dealing with those businesses. It is no surprise that the top answer was "Customer Care/Customer Service is terrible," or some variation of that. While outsourcing customer care providers is becoming a more and more popular business solution, the industry as a whole is growing and expanding at an incredible rate. The downside of this is that there are many companies that are trying to get into the business simply for the money, rather that a mission statement or philosophy. Therefore, offering terrible customer service, but at a cheap cost that in-turn raises profits.

Now more than ever, a business that is considering outsourcing their call centers or looking for quality supplier relationship management options, must take extra time and care to search out a third part company that is reliable and ethical, and will support your company and help your clients with all of their questions and needs. There are many respected companies out there that offer these services, but they are scattered in with all of the company that are less respectable. The key is to do your homework, find out about the potential company you are considering. Find out which clients that company has worked for in the past and currently, and look at customer reviews of the services.

There truly are outsourcing companies in the world that make a business run more efficiently, let customers experience a customer care environment, and still make a profit and expand your business -- if you make the right choice.

For more on outsourcing customer service, BPO companies, and data conversion services visit the experts at